about delivery…

  • Free standard shipping is available via Australia Post for unframed prints delivered within Australia. Should you require express shipping, insurance or signature on delivery there will be an additional charge. Please refer to the Postage Extras section below.

    If you require framing there will also be an additional postage cost. Please refer to the Framing section below.

    I only offer unframed prints for international orders. Please contact me directly and I can provide you with a shipping quote.

  • Your print will be delivered unframed.

    Prints are available in three sizes:

    40 x60 cm

    60 x 90cm

    100 x 150cm

    Each print comes with an additional 5cm/2 inch border around the photo to assist you with framing. This additional border is included in the print size you have ordered e.g. if you have ordered a 40 x 60 cm print, you will receive an image sized 30cm x 50cm (approx.) printed on a sheet of paper sized 40 x 60cm.

    Should you require framing, please contact me before ordering to discuss your requirements and I will provide you with a quote for both the framing and delivery of your print.

  • Express Postage

    All domestic orders are dispatched via standard shipping. Should you require express shipping there will be an additional charge. Please contact me before placing your order.

    Insurance

    Please note that delivery of your item is not insured. Refer to the note below regarding Loss or Damage on Delivery.

    Australia Post offers Extra Cover which costs AUD$2.50 for every AUD$100 over and above the first AUD$100 of the item price. When you take out Extra Cover there is also a compulsory charge of $2.95 for Signature on Delivery if your item is valued above AUD$500. If you require Extra Cover please contact me before ordering.

    Signature on Delivery

    All prints will be labelled with an Authority to Leave notice. Please ensure that your delivery address has a safe and secure area for the item to be placed if you’re not there for delivery.

    If you require Signature on Delivery (i.e. a signature of the recipient is captured once your item is delivered) there will be an additional charge of AUD$2.95. Please contact me before placing your order.

  • Once I receive your order I will endeavour to process your print within 3-5 days. Delivery speed on domestic orders will be dependent on Australia Post but can usually be expected to take 2-4 business days within NSW and 3-6 business days to any other state. Longer delivery times may apply in rural and regional areas.

    Delivery times for international orders will depend on the destination.

  • Unframed prints will be rolled and packaged in a heavy duty cardboard art tube.

  • For international orders, please be aware that you may be liable for custom duties, taxes or other charges on the order within your own country. These costs are your responsibility.

  • Please choose carefully before ordering. As I print to order, I cannot offer a refund or exchange except in the case of faults in the printing of your item.

    In the unlikely event that there is a fault with your print, please contact me.

  • In the event that your item has been lost or damaged in the course of delivery, Australia Post, will provide compensation up to AUD$100 and a refund of the postage cost.

    You can also choose to purchase Extra Cover via Australia Post which provides compensation for loss or damage up to $5,000 ( with exclusions). Refer to Postage Extras above for details on additional costs.

    The maximum that can be insured under Extra Cover is AUD$5,000.

    It is the customer’s responsibility to follow up compensation claims with Australia Post. This can be done online or at your local post office.